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Privacy policy

Privacy Policy

siacera.com

Effective Date: May 2025 | Last Updated: 12 May 2025

At Siacera, we believe that trust is the foundation of every relationship, including the one we have with your data. This Privacy Policy explains what personal information we collect when you visit www.siacera.com (the Website), how we use it, and the choices you have.

This policy is issued by Siacera Innovations Private Limited (Siacera, we, us, our), incorporated under the Companies Act, 2013, with its registered office at SCO 339-340, Second Floor, Sector 35-B, Chandigarh- 160022 and corporate office at Vaswani Chambers, 2nd Floor, 264-265, Dr. Annie Besant Road, Worli, Mumbai - 400025.

By using the Website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy. This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and other applicable Indian laws.

1. What Information We Collect

We collect information you give us directly and information collected automatically when you use our Website:

Information you provide:

  • Contact details: your name, email address, phone number, and delivery address when you place an order or create an account.
  • Payment information: card details and transaction data, processed securely through our payment gateway. We do not store full card numbers on our servers.
  • Account details: your username, password, and saved preferences if you register with us.
  • Communications: messages or queries you send us through email, chat, or our contact form.

Information collected automatically:

  • Device & usage data: your IP address, browser type, pages visited, time spent on the Website, and interaction data collected via cookies and similar technologies.
  • Transaction history: products viewed, added to cart, wishlisted, or purchased.

We do not collect sensitive personal data (such as biometric, financial, or health records) beyond what is necessary to process your order and provide our services.

2. How We Use Your Information

We use your information only for legitimate purposes, including:

  • Order fulfilment: processing payments, arranging delivery, managing returns and exchanges.
  • Account management: creating and maintaining your account, sending order confirmations and updates.
  • Customer support: responding to your queries, complaints, and feedback.
  • Personalisation: recommending products relevant to your preferences and purchase history.
  • Marketing communications: sending promotional emails or SMS with your consent. You can opt out at any time.
  • Security & fraud prevention: detecting and preventing fraudulent or unauthorised activity on your account.
  • Legal compliance: meeting our obligations under applicable Indian law, including responding to lawful government or regulatory requests.

We do not sell your personal data to any third party for their independent commercial use.

3. Who We Share Your Information With

We share your information only where necessary and with appropriate safeguards in place:

  • Service providers: payment processors, logistics and courier partners, cloud storage providers, and technology partners who support the operation of our Website and fulfilment of your orders. These parties are bound by confidentiality obligations and may only use your data as directed by us.
  • Marketing partners: to deliver relevant digital advertising, we may share limited data with advertising platforms. You can opt out of personalised advertising by contacting us.
  • Legal & regulatory authorities: where required by law, court order, or a lawful request from a government or regulatory body in India.
  • Business transfers: in the event of a merger, acquisition, or restructuring of Siacera, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

We do not share your personal data with any third party for purposes beyond those described above.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse Website traffic, and deliver relevant content. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Website, including your ability to complete a purchase.

We use the following types of cookies:

  • Essential cookies: required for the Website to function (e.g. cart, login session).
  • Analytics cookies: help us understand how visitors use the Website so we can improve it.
  • Marketing cookies: used to show you relevant advertisements based on your interests.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. Specifically:

  • Order and transaction records are retained for 7 years in line with Indian accounting and tax laws.
  • Account data is retained for as long as your account is active, and for a reasonable period thereafter in case of disputes.
  • Marketing data is retained until you withdraw consent or opt out.

When data is no longer required, we delete or anonymise it securely.

6. Your Rights Over Your Data

Under the Digital Personal Data Protection Act, 2023 and applicable Indian law, you have the following rights:

  • Right to access: request a summary of the personal data we hold about you.
  • Right to correction: ask us to correct any inaccurate or incomplete data.
  • Right to erasure: request deletion of your data, subject to legal retention requirements.
  • Right to withdraw consent: opt out of marketing communications or withdraw consent for specific processing at any time.
  • Right to grievance redressal: raise a complaint with our Grievance Officer (details below).

To exercise any of these rights, write to us at support@siacera.com. We will acknowledge your request within 24-48 hours and resolve it within 30 days.

7. Children's Privacy

Our Website and products are not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@siacera.com and we will delete it promptly in accordance with the DPDPA, 2023.

8. How We Protect Your Data

We implement reasonable technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss, in line with the IT (SPDI) Rules, 2011. These include encrypted connections (SSL/TLS), access controls, and secure payment processing.

While we take data security seriously, no system is completely immune to risk. We recommend using strong, unique passwords for your account and avoiding sharing your login credentials with anyone.

9. Third-Party Websites

Our Website may contain links to third-party platforms (such as social media or partner sites). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party site you visit. We are not responsible for their privacy practices or content.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the Last Updated date at the top of this page. We encourage you to check this page periodically. Continued use of the Website after any update constitutes your acceptance of the revised policy.

11. Grievance Officer & Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact our Grievance Officer:

Grievance Officer: Rajinder Kumar

Email: support@siacera.com

Phone: +91 7347014101

Response time: Acknowledged within 24 hours; resolved within 30 days.

Registered Office

SCO 339-340, Second Floor, Sector 35-B, Chandigarh- 160022

Corporate Office

Vaswani Chambers, 2nd Floor, 264-265, Dr. Annie Besant Road, Worli, Mumbai - 400025, Maharashtra, India

Warehouse Address (GST Registered)

Khasra No. 14/3/1/1, Pabhat Road, Godown area, Near Modi Kunj, Zirakpur- 140603

Siacera Innovations Private Limited

Science You Understand, Skin You Love.